i7Relay Privacy Policy

Last updated: September 8, 2025

Introduction

i7Relay (hereinafter “we”, “the platform”, or “the service”) understands the importance of privacy and is committed to protecting the security of users’ personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information. By using our services, you agree to the processing of information described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account information：Username, email address, and password (stored in encrypted form) provided during registration
• Profile：Name, company name, phone number (optional)
• Payment information：Payment method and billing address for subscriptions (processed by third-party payment processors)
• API usage data：API call logs, request content, response data
• Communication records：Customer support conversations, feedback, and technical support requests

1.2 Information Collected Automatically

• Device information：Device type, operating system, browser type and version
• Log information：IP address, access time, pages visited, clicked links, referrer
• Usage data：Feature usage, API call frequency, error reports
• Cookie information：Session identifiers, user preferences, authentication tokens
• Performance data：Response times, error rates, service availability metrics

2. Purposes of Use

We collect and use your information for the following purposes:

• Service delivery：Create and manage accounts, process API requests, provide technical support
• Service improvement：Analyze usage patterns, optimize performance, and develop new features
• Security：Prevent fraud, detect anomalous activities, and protect system security
• Billing：Process payments, send invoices, and manage subscriptions
• Communications：Send service notifications, technical updates, and marketing messages (opt-out available)
• Legal compliance：Comply with legal requirements, respond to legal processes, and protect legitimate rights
• Data analytics：Generate aggregated statistics and conduct market research (anonymized)

3. Information Sharing and Disclosure

3.1 We do not sell your personal information

We commit to never sell, rent, or otherwise commercialize your personal information.

3.2 Scenarios for sharing

We only share your information under the following circumstances:

• Service providers：Shared with third-party providers that help us operate (e.g., payment processing, email delivery, cloud storage)
• Legal requirements：Disclosure in response to court orders, legal processes, or government requests
• Security protection：To prevent fraud, protect user safety, or investigate violations
• User consent：With your explicit consent
• Business transfer：Transfer in the event of a merger, acquisition, or asset sale (advance notice will be provided)

4. Data Security Measures

We adopt industry-standard security measures to protect your information:

• Encrypted transmission：All data is transmitted using SSL/TLS encryption
• Encrypted storage：Sensitive information is stored in encrypted form (e.g., passwords with bcrypt)
• Access control：Strict internal access permissions and auditing
• Security audits：Regular security assessments and vulnerability scans
• Data backup：Regular backups to prevent data loss
• Incident response：Established emergency response for data breaches
• Employee training：Training on data protection and privacy for employees

5. Data Storage and Retention

5.1 Storage location

Your data is primarily stored on servers located in Japan. Some services may involve cross-border data transfers, for which we will ensure compliance with relevant legal requirements.

5.2 Retention period

• Account information：For the duration of the account and the minimum period required by law after deactivation
• Transaction records：Retained according to financial and tax requirements (typically 7 years)
• API logs：Retained for 90 days for troubleshooting and security analysis
• Marketing data：Until you unsubscribe or request deletion

6. Cookies and Tracking Technologies

6.1 Cookie usage

We use the following types of cookies:

• Necessary cookies：Maintain essential site functionality and security
• Functional cookies：Remember your preferences
• Analytics cookies：Understand site usage (optional)
• Marketing cookies：Provide relevant advertising (optional)

6.2 Managing cookies

You can manage or delete cookies in your browser settings, though this may impact some features.

7. Your Rights

Depending on applicable laws, you may have the following rights:

• Right of access：View the personal information we hold about you
• Right to rectification：Correct inaccurate or incomplete information
• Right to deletion：Request deletion of your personal information (subject to legal limitations)
• Right to restrict processing：Limit how we process your information
• Right to data portability：Obtain a copy of your data
• Right to object：Object to certain types of processing
• Withdraw consent：Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our services are not directed to minors under 18. If we discover that we have inadvertently collected personal information from children, we will delete it promptly. If you believe we may have information about a child, please contact us immediately.

9. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

10. International Data Transfers

Using our services may involve transferring your information to other countries. We will take appropriate safeguards to ensure cross-border transfers comply with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy periodically. For material changes, we will notify you via:

• Prominent notices on our website
• Emails to your registered address
• Confirmation upon your next login

Continued use of the service constitutes acceptance of the updated Privacy Policy.

12. Data Breach Notification

If a data breach that may affect your personal information occurs, we will:

• Notify affected users by email within 72 hours
• Publish an incident statement on the website
• Take remediation steps to minimize impact
• Cooperate with relevant authorities’ investigations

13. Compliance Commitment

We commit to complying with the following data protection regulations:

• Act on the Protection of Personal Information (Japan, APPI)
• Act on Regulation of Transmission of Specified Electronic Mail (Japan)
• Telecommunications Business Act (Japan)
• Act on Prohibition of Unauthorized Computer Access (Japan)
• Act on Specified Commercial Transactions (Japan)
• EU General Data Protection Regulation (GDPR) (for EU users)
• California Consumer Privacy Act (CCPA) (for California users)
• Other applicable international data protection regulations

14. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via:

• Email：[email protected]
• Official website：https://i7dc.com
• Response time：We will respond within 30 days of receiving your request

15. Effective Date and Consent

This Privacy Policy takes effect on September 8, 2025. By using our services, you acknowledge that you have read, understood, and agreed to all its terms. If you do not agree, please stop using our services.